Global Operations Administrator

Job Title

The Global Operations Administrator will be a full-time role within Dalberg’s Global Shared Services (GSS) Team based in Mumbai, reporting to the Global Director of Operations and working closely with additional GSS team members on specific tasks. S/he will lead our Human Capital IT administration and project knowledge management activities, provide administrative support and answer global help desk queries from staff in all business entities within Dalberg. The Global Operations Administrator will collaborate with fellow GSS team members, regional operations teams, and staff across all our 15 global offices. The ideal candidate will bring excellent 1) attention to detail, 2) technical systems aptitude, and 3) a proactive, responsive and collaborative work style.

About The Firm

Dalberg is committed to global development and innovation, and offers a variety of advisory services across the international development sector. Comprised of Dalberg Global Development Advisors, D. Capital and Dalberg Research, our platform provides high-level strategic, policy and investment advice to the leadership of key institutions, corporations and governments that are shaping international development. We focus on emerging and frontier markets, tackling topics such as economic development, global health, access to finance, agriculture, energy and the environment, among others. We offer outstanding individuals the opportunity to apply private sector skills to global challenges within an entrepreneurial working environment. Established in 2001 by experienced private sector consultants, Dalberg operates from 15 worldwide locations and has successfully completed over 1300 engagements for more than 500 clients. For more information, please visit www.dalberg.com.

Key Responsibilities

  • Manage a range of administrative functions and provide quality assurance for all information in our firm’s systems (including: project management, knowledge management and human capital), working closely with our consulting staff and operations management team
  • Support Human Resource processes such as: global on/off boarding, professional development, training, and recruiting
  • Administer firm’s email accounts and distribution lists, managing vendor relationships and annual renewals/registrations, etc.
  • Collect project reports and manage firm-wide project database
  • Provide ongoing support to firm’s knowledge management system, including upload of materials and changing site features
  • Conduct project impact surveys with staff and manage responses
  • Develop quarterly compliance reports across knowledge collection, impact survey responses and project entries
  • Assist in preparing training manuals, reference guides and process notes to help strengthen the operations activities

Requirements

  • Minimum of Bachelor’s degree (Degree in Operations, Business Administration, Accounting, Finance or Human Resources preferred)
  • Strong attention to detail and commitment to high-quality work product
  • Technical systems aptitude – rapid on-the-job learning ability to work with various HR and KM systems including: 1) MS 365 suite (Sharepoint intranet, content management and document management); 2) Taleo (Professional development and recruiting); and 3) Dropbox for Business (File sharing); etc.
  • Experience using MS Excel, Word and PowerPoint; basic skills mastery preferred
  • Ability to work under pressure and adhere to tight deadlines, with time management and prioritization skills
  • Strong communication skills and team-player attitude with a proactive, responsive and collaborative work style
  • Cross cultural competence to work in a global firm
  • Fluency in English