Piramal Foundation

PFEL: Program Director - Operational Excellence (DTP)

Piramal Foundation develops innovative solutions to resolve issues that are critical roadblocks towards unlocking India’s economic potential. They believe that considerable positive change can occur, when we collaborate with likeminded partners and nurture projects that are scalable ensuring a long term impact. Creating leadership capacity in the education sector. The Piramal Foundation for Education Leadership (PFEL) works in 3400+ schools across 5 states benefitting more than 5,60,000 children. PFEL believes that there is a need for inculcating the 'right' mindsets, leadership skills and imparting relevant knowledge to school principals, in order to positively impact the quality of education in public schools.



This role is open in the following locations:

  • Rajasthan – Jaipur, Udaipur
  • Gujarat – Surat, Baroda, Ahmedabad
  • Mumbai
  • Delhi

Essential Qualifications, Experience & Skills

Essential Qualifications:

  • Masters or MBA (preferably Operations Management)
Essential Experience:
  • Experience in managing and leading operations in diverse sectors (corporate/sales/development org); preferably a hands-on experience in core operations in education sector delivery
  • 12-15 years of experience in leading teams of professionals by visioning/ developing/ conceptualizing and executing core operations
  • Expertise on business consulting and change management
  • Experience of working on significant projects to turning around Public Sector Undertakings (PSUs) or Corporate firms
  • Caused tech integration in large projects/ BPOs, delivered virtual support tools for professional development
  • Strong stakeholder management experience and professional networks
  • Experience of working across geographies in India
  • Conceptualize and drive projects/businesses that directly increases organization’s growth/engagement
  • Proven ability to adapt to changing and dynamic environments
  • Experience working on transformation/change projects and initiatives
Essential Skills:
  • Team building and people management skills
  • Process excellence and detail orientation
  • Coaching and mentoring senior Leadership and middle management
  • Integration of technology at large scale programs and innovatively delivering in low/no internet zones
  • Data driven to isolate opportunities to optimize features and grow user base
  • Collaboration across verticals and levels within the organization
  • Strong connect and communication skills with community stakeholders
  • Facilitation of growth and development for 1-downs and skip level team members
  • Multitasking with understanding of Six Sigma approach, 7S Framework etc.
  • Understanding of education domain preferable
  • Association with advocating for systemic change at state would be an additional advantage

Key Roles & Responsiblities

  • Leading hard-core operations at the ground with stakeholders of education department verticals, schools and for fellows and driving strategic outcomes [750-1000 public schools, 150 fellows, 5-6 program managers]
  • Leading technology-based intervention, assessment-based intervention with 750-1000 schools across a range of school processes
  • Team building, people management and talent development
  • Effectiveness and efficiency in operations through Six-Sigma thinking and similar approaches
  • Defining metric based framework for governance mechanism of ops and course correction
  • Generating insights from field and establishing needs before relevant centres
  • Collaboration with different centres and teams and integrating relevant/need based interventions in to operations to create sustainable impact
  • Organisation strategy synthesizing and implementation via strong processes and technology

Reporting Structure

Role directly reports to:

  • Operations Head, State of Zone
Positions that report into this role:
  • Program Managers, Operations – Team of 5-10; with reporting of 5-6 people into each PM

Piramal Foundation Values


  • Expertise – we strive for a deeper understanding of our domain
  • Innovation – we aspire to do things creatively
  • Entrepreneurship – we are empowered to act decisively and create value
  • Integrity – we are consistent in our thoughts, speech and action
  • Trusteeship – we protect the interests of our customers, community, employees, partners and shareholders
  • Humility – we aspire to be the best, yet strive to be humble